Service

Free Pre-Sales Consulting / Free Sample Marking 
Raymond offer 12 hours quick pre-sales response and free consulting.
Any kind of technical support are available for users. 
Free Sample Making is available. 
Free Sample Testing is available. 
We offer progressing solution design to all the distributor and users. 
 
Strict Quality Control of Production 
Adopt advanced testing equipment, such as: Continuous inkjet printer,handjet inkjet printer , laser equipments, Raymond setup a complete & strict quality control system, which ensures the excellent quality of our machines. 
 
5-7 Days Quick Delivery 
We have mass production and stock & ready item, for these items, we offer 5-7 days quick delivery time. For big machine and special requirement, we will trade you as the priority customer and to produce your cargo in the first time. 
 
1 Year Quality Guarantee 
Raymond offer 1 year guarantee for our machinery and 3 months guarantee for consumables. And to became you are our long-term customer, we will prolong the quality guarantee period specially for you. 
 
12 hours Quick Feedback & After-Sales Service 
We will offer "Training Video", "Instruction Book", "Operation Manual" to you, which is easily to learn and operate. 
We will supply brochures for simple trouble-shootings of the machine, which will help you dealing with the common problems happened to the machine. 
We will offer plenty of technical support online, just like detailed technical and installation instructions. For example, when you meet a maintenance problem, we will make a video with completed and detailed operation process according to the problem, it just seems that I am on the spot by your side to instruct you how to deal with the problem. 
 
Quick Back-up Parts Available & Technical Assistance 
Our extensive inventory of spare parts means replacements get shipped to you as quickly as possible. Immediate technical assistance is only an email or phone call away. 
 
Free Training Service 
We insist that our customers receive personal, hands-on training with every machine we sell. This training is free, and we will work with you for as long as it takes to ensure you feel comfortable operating your new laser machine. We pride ourselves on our expertise and our ability to educate our customers in the installation, proper maintenance, and most efficient use of Raymond machines. 
 
Special Designing, Customized, OEM Order is accepted 
Raymond is rather willing to help you to realize your special idea and requirement by our innovative ability. So please do not hesitate to contact us when you need special design or customized machine and OEM machines. 
 
Raymond, You Best Choice 
To be the customer of Raymond , we will cooperate based on complete trust and comfortable. You will find we are a reputable supplier and worth your trust. We understand every customer is valuable. We will value every chance you give to us. 

Contact us Today! 
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